IT Support Technician
  • Permanent, ful time opportunity
  • Attractive remuneration package, according to experience

About the client:

Our client is a full-service IT company providing end to end IT solutions and support to a wide range of clients within the Canberra region. The services provided by the company include Service Management, IT Support, IT Security, Project Management, Asset Management, Disaster Recovery, Backup Management, Business Continuity, Cloud Services, Hardware Sales and Web Hosting.

About the role:

This company is looking to grow their team through the recruitment of an IT Support Technician and is seeking a driven and enthusiastic candidate with outstanding client service skills who is looking to develop and enhance their skills in IT.

Responsibilities will include but are not limited to;

  • Answer, log and resolve helpdesk requests and technical issues
  •  Maintain effective operation of internal company systems and client systems
  • Ensure security of all systems using the company’s monitoring and management tool set
  • Monitor and maintain client infrastructure including backups, patching levels and hardware
  • Maintain client documentation and reporting as required
  • Test and evaluate new products and systems prior to internal and external deployment
  • Adhere to the company’s operating policies and procedures
  • Contribute to business improvement activities including highlighting any deficiencies, recommending improvements and reporting any breaches
  • Build meaningful relationships with management, clients, external consultants, vendors and agents
  • Participate in a range of I.T. projects including hardware and software deployments, customer onboarding and cloud migrations

About you:

The successful candidate will have;

  • Minimum 4 years’ experience in Information Technology
  •  Demonstrated experience using Windows Server and Desktop products including Active Directory
  • Experience with troubleshooting Microsoft Office products
  • Excellent client service skills and the ability to communicate with a wide range of stakeholders
  • Strong problem-solving skills and the ability to take responsibility for issues that arise
  • Knowledge of basic I.T. processes and hardware including email, printers and file sharing

 

You will be rewarded with an attractive remuneration package, rewards for outstanding performance, ongoing training opportunities, free carparking and a great team with excellent corporate culture.

To discuss this role in more detail, please contact Adam Kowalski on 02 62306636, email excellence@kowalski.com.au, or click “Apply for this role”.  Applications close on Wednesday, 5th August and should be emailed to excellence@kowalski.com.au.